If you have a problem with Pegasus Mail or Mercury, the
following resources are available to you:
Pegasus Mail and Mercury:
- Your first port of call is the Pegasus Mail and
Mercury community web site, at http://community.pmail.com.
This public resource brings together Pegasus Mail and
Mercury users from all over the world, and is the premier
place to find information about development, to get
support, and to keep in touch.
- There are several public mailing lists available where the
Pegasus Mail community meets, shares problems and solutions and generally discusses issues
related to Pegasus Mail. These lists range from an extremely low-volume list for
announcements about Pegasus Mail, to lists discussing specific versions of the program.
- You can submit a request for technical support to
our support mailing lists, where experienced volunteers
will attempt to assist you as time permits - send your
request to email@example.com.
For licensed Mercury users:
- If you have purchased a Mercury license, then you
are entitled to a certain number of technical support
incidents each year, handled directly by the author
of the program. Refer to the mail message you received
from our ordering system for information on getting
direct technical support.
Please note that we cannot provide technical support by telephone,
or by fax. We understand that
many people are more comfortable with phone support, but it's a simple resource problem -
we're a quite small operation and telephone technical support is just too staff- and
time-intensive to be practical. We apologize if this causes any inconvenience.
[ Page modified 2 Sep
2010 | Content © David Harris
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