Pegasus Mail (Technical Support and Mailing Lists)

If you have a problem with Pegasus Mail or Mercury, the following resources are available to you:

For both Pegasus Mail and Mercury:

Your first port of call is the Pegasus Mail and Mercury community web site, at http://community.pmail.com. This public resource brings together Pegasus Mail and Mercury users from all over the world, and is the premier place to find information about development, to get support, and to keep in touch.

You can search our online knowledgebase: this resource contains a wide range of information on issues you might encounter with both Pegasus Mail and Mercury and is regularly updated. The knowledgebase is hosted at a separate site, http://kbase.pmail.gen.nz

There are several public mailing lists available where the Pegasus Mail community meets, shares problems and solutions and generally discusses issues related to Pegasus Mail. These lists range from an extremely low-volume list for announcements about Pegasus Mail, to lists discussing specific versions of the program.

Two newsgroups exist that are specifically targeted at Pegasus Mail - they are comp.mail.pegasus-mail.misc and comp.mail.pegasus-mail.ms-windows. Various members of the Pegasus Mail support team browse these newsgroups regularly.

You can submit a request for technical support to our support mailing lists, where experienced volunteers will attempt to assist you as time permits - send your request to tech-support@pmail.gen.nz.

For licensed Mercury users:

If you have purchased a Mercury license, then you are entitled to a certain number of technical support incidents each year, handled directly by the author of the program. Refer to the mail message you received from our ordering system for information on getting direct technical support.

Please note that we cannot provide technical support by telephone, or by fax. We understand that many people are more comfortable with phone support, but it's a simple resource problem - we're a quite small operation and telephone technical support is just too staff- and time-intensive to be practical. We apologize if this causes any inconvenience.