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Contacting us / Technical support / Privacy

  • If you have comments about this web site, or if you find broken links, please contact our webmaster.

  • Bona-fide bug reports and suggestions for new features in Pegasus Mail or Mercury are welcome at our tech support address. Please keep wish lists as short as humanly possible.

  • Technical support for Pegasus Mail is available on a best-effort basis by mailing our Pegasus Mail Technical Support address. The technical support address is manned by volunteers, and speed-of-reply may be dependent on volunteer availability and current load.

  • Licensed Mercury users can obtain formal technical support from the author of the program by sending e-mail to our Mercury Technical Support address. Make sure you include your Mercury License Number in the subject line of your message or you will almost certainly not get a reply (we have filtering processes in place that check for this as part of our spam and malware mitigation processes).

Privacy statement

1: This web site (http://www.pmail.com)

  • This web site does not gather information of any kind, not even statistical hit information. No private information of any kind is stored on this site.

2: Pegasus Mail and Mercury

  • Neither Pegasus Mail nor Mercury contains any form of spyware, malware, advertising trackers or any other kind of component that gathers personal information about you or your usage patterns.

  • Both programs can aggregate local statistical information about their operation for your use, but that statistical information is only available to you, and is never provided to any other party.

  • With the single exception of an option in Mercury that can check for software updates and release announcements (and which must be enabled explicitly), neither program ever "phones home", nor ever gathers, uses or distributes information about you except as required to perform the specific tasks you have asked it to handle on your behalf, such as logging in to an ISP to check for, or send mail.

  • We are not an ISP and do not provide mail hosting services. We do not ever see or have access to any of your mail or mail-related data, nor does either program have mechanisms of any kind that would allow us to do so. There are no "back doors" of any kind in either program.

3: General

  • Any information you directly provide to us, or may have provided to us in the past (typically for the purpose of purchasing manuals, licenses or support) may remain held on file, but is never made available to any other person or entity for any purpose whatsoever, except as may be required by law (which has never happened at the time of writing). You can ask us for the details of any information we hold on file for you at any time by mailing us at webmaster@pmail.gen.nz. Any reasonable request for correction of errors in information held by us will be honoured as quickly as humanly possible (we aim for a maximum of 48 business hours wherever possible).


[ Page modified 6 May 2022 | Content David Harris ]