Contacting us / Technical support / Privacy
- If you have comments about this web site, or if you find broken links, please
contact our webmaster.
- Bona-fide bug reports and suggestions for new features in Pegasus Mail or
Mercury are welcome at our
tech support address. Please keep wish lists as short as humanly possible.
- Technical support for Pegasus Mail is available on a best-effort basis by
mailing our Pegasus Mail Technical
Support address. The technical support address is manned by volunteers, and
speed-of-reply may be dependent on volunteer availability and current load.
- Licensed Mercury users can obtain formal technical support from the author of
the program by sending e-mail to our
Mercury Technical Support address. Make sure you include your Mercury License
Number in the subject line of your message or you will almost certainly not get a
reply (we have filtering processes in place that check for this as part of our
spam and malware mitigation processes).
1: This web site (http://www.pmail.com)
This web site does not gather information of any kind, not even statistical
hit information. No private information of any kind is stored on this site.
2: Pegasus Mail and Mercury
Neither Pegasus Mail nor Mercury contains any form of spyware, malware,
advertising trackers or any other kind of component that gathers personal
information about you or your usage patterns.
Both programs can aggregate local statistical information about their
operation for your use, but that statistical information is only available
to you, and is never provided to any other party.
With the single exception of an option in Mercury that can check for
software updates and release announcements (and which must be enabled
explicitly), neither program ever "phones home", nor ever
gathers, uses or distributes information about you except as required
to perform the specific tasks you have asked it to handle on your behalf,
such as logging in to an ISP to check for, or send mail.
We are not an ISP and do not provide mail hosting services. We do not
ever see or have access to any of your mail or mail-related data, nor
does either program have mechanisms of any kind that would allow us
to do so. There are no "back doors" of any kind in either
Any information you directly provide to us, or may have provided to
us in the past (typically for the purpose of purchasing manuals, licenses
or support) may remain held on file, but is never made available to any
other person or entity for any purpose whatsoever, except as may be required
by law (which has never happened at the time of writing). You can ask us for
the details of any information we hold on file for you at any time by mailing
us at email@example.com. Any
reasonable request for correction of errors in information held by us will be
honoured as quickly as humanly possible (we aim for a maximum of 48 business
hours wherever possible).
[ Page modified 6 May 2022 | Content ©
David Harris ]